Store Policies

Refund Policy

You may request a return within 30 days after delivery. Before sending anything back, contact GOLIN so we can confirm eligibility and provide the correct return instructions.

Return eligibility

• Standard, non-personalized items must be unworn, unused, and returned with their original packaging and proof of purchase.
• Personalized, engraved, resized, or made-to-order items are final sale unless they arrive damaged, defective, or different from the approved order.
• Gift cards, used products, and items returned without authorization are not eligible for return.

Damage or order error

Report damage, defects, or an incorrect item within 7 days of delivery. Include the order number and clear photos. If the issue is confirmed, GOLIN will arrange a replacement, repair, or refund and cover reasonable return shipping.

Approved returns

For a change-of-mind return, the customer is responsible for tracked return shipping. Do not send a return to the business or payment address shown in Shopify unless GOLIN has confirmed that address in writing as the return destination.

Refund timing

After an approved return is received and inspected, the refund is issued to the original payment method. Please allow up to 10 business days for GOLIN to process the refund; your bank or card issuer may require additional time to post it.

Privacy Policy

GOLIN collects only the information reasonably needed to operate the website, answer enquiries, provide customer accounts, process orders, prevent fraud, and meet legal obligations.

Information we collect

• Contact and account information, such as name, email address, phone number, and delivery address.
• Order information, including selected products, customization details, payment status, shipping, returns, and customer-service messages.
• Device and usage information generated by browsers, cookies, Shopify, hosting, security, and analytics services.

How information is used and shared

Checkout, payment, account, order, and fraud-prevention functions are handled through Shopify and the payment methods shown at checkout. Information may also be shared with service providers that host the site, deliver orders, send transactional messages, or support the store. GOLIN does not claim that entering an email in the customer-account form subscribes you to marketing.

Your choices

You may ask to access, correct, or delete eligible personal information, or object to certain uses, subject to legal and transaction-record requirements. Browser settings can control cookies. Marketing messages, if separately offered, must provide an unsubscribe method.

Retention and security

Information is retained only as needed for orders, support, fraud prevention, accounting, disputes, and legal compliance. No internet service is perfectly secure, but GOLIN and Shopify use administrative and technical safeguards appropriate to the service.

Shopify also maintains the checkout privacy notice for this store. You can review the Shopify-hosted privacy policy.

Terms of Service

By using this website or placing an order through GOLIN STORE, you agree to these terms and the policies linked on this page. If you do not agree, do not use the service or submit an order.

Products and orders

Product photographs, colors, dimensions, and engraving previews are presented as accurately as reasonably possible, but screens and handmade production can create minor variation. You are responsible for checking names, dates, sizes, addresses, and other customization details before submitting an order.

Prices are shown in USD unless checkout clearly states otherwise. An order is accepted only after Shopify confirms it. GOLIN may cancel or limit an order for stock errors, suspected fraud, pricing mistakes, unlawful requests, or an inability to complete the requested customization; any captured payment for a cancelled item will be refunded.

Payments, accounts, and checkout

Payments are processed by Shopify and the payment providers displayed at checkout. You agree to provide current and accurate billing, contact, and delivery information. Customer accounts and order history are Shopify-hosted; keep access to your email and account secure.

Permitted use

You may not misuse the site, interfere with security, scrape protected customer or checkout data, submit unlawful content, impersonate another person, or use GOLIN designs and media without permission. Site text, branding, photography, and design remain the property of their respective owners.

Service availability and liability

The website and third-party services may occasionally be unavailable. To the maximum extent permitted by applicable law, GOLIN is not liable for indirect or consequential loss. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Changes and governing law

Policies may be updated prospectively by changing the date on this page. Orders remain subject to the policy presented when the order was placed. These terms are governed by applicable United States and New York law, without limiting mandatory consumer protections that apply where you live.

Shipping Policy

GOLIN currently accepts orders only for destinations offered by Shopify checkout. Available shipping methods, charges, and any checkout-calculated taxes are displayed before payment.

Processing time

• Ready-to-ship items normally leave the fulfillment location within 1–3 business days.
• Personalized, engraved, resized, or made-to-order items normally require 5–10 business days before shipment.
• If an order needs longer, GOLIN will contact you before shipment. Business days exclude weekends and public holidays.

Delivery estimates

After dispatch, United States delivery normally takes 3–10 business days. Carrier estimates are not guarantees. Severe weather, customs, peak seasons, address problems, or carrier disruptions may cause delays.

Tracking and address accuracy

Tracking is provided when the selected service supports it. The customer is responsible for entering a complete, deliverable address. Contact GOLIN immediately if an address is wrong; an address cannot always be changed after fulfillment begins.

Taxes, duties, and cross-border charges

Amounts collected by Shopify are itemized at checkout. If duties or import charges are not explicitly shown as prepaid, they are not included in the order total and may be collected by the carrier or local authority. GOLIN will not describe an order as DDP unless checkout or the order confirmation explicitly says duties are prepaid.

Lost or damaged packages

If tracking shows a delivery problem, or the package arrives damaged, contact GOLIN promptly with the order number and supporting photos. GOLIN will work with the carrier and provide the remedy required by the confirmed circumstances and applicable law.